All posts by Hannah Clark Steiman

Hannah Clark Steiman is Director of Marketing and Client Services at Peak Support.

Artificial Intelligence in Customer Service: Will It Live Up to the Hype?

Experts say 80% of companies will use artificial intelligence in their customer service operations by 2020. But are they right? In this post – our first Peak Support Deep Dive – we will provide an overview of the current state of artificial intelligence in customer service and an assessment of how quickly—and how far—artificial intelligence ...